Heartway Canada Warranty

Heartway Canada products are designed to deliver an excellent performance and are high quality. For any warranty claim on an item deemed to be defective by both parties, Heartway Canada will, at its discretion, replace, repair or refund the defective item. The warranty begins upon receipt of the product by the retailer. Any damage or defect caused by misuse of the product is not covered by the warranty.

  • Frame: two-year limited warranty.
  • Controller: One and a half year limited warranty.
  • Electronic components (including motor gearbox) and charger: One-year limited warranty.

Excluded From Warranty

  • Engine brushes
  • Tires
  • Armrest
  • Seat cushions
  • Fuses and bulbs
  • Bar cover (lining)
  • Front and rear linings
  • Lithium batteries
  • Batteries and consumables